Manufacturing
- Client: BondIT
- Industry: Manufacturing Silicones, Sealant and Chemical Products
- Key contact: Joe Gibson, Head of Operations
- Location: United Kingdom & Ireland
In this case study
Background
BondIT is a leading manufacturer of silicones, sealants, and chemical products, supplying a diverse range of industrial and commercial sectors. Joe Gibson, as Head of Operations, oversees the IT department and works closely with Sales and Marketing on projects such as the company’s e-commerce website
The challenge
As part of BondIT’s strategy to automate wherever possible, the company wanted to integrate its e-commerce website with Sage to reduce manual processes. The goal was to free up employees’ time for value-added activities while streamlining the sales order process and minimising the risk of human error.
The solution
Harmonise Solutions provided a robust integration that:
- Connected BondIT’s e-commerce platform (Shopify) directly with Sage.
- Automated sales order processing, shifting data entry from the sales administration team to customers via the online order process.
- Reduced the risk of manual errors while improving the customer journey.
Results & impact
- Increased Efficiency: Orders placed online are automatically entered into Sage, significantly reducing manual admin work.
- Improved Customer Experience: Customers now handle their own order entry through the website, streamlining the process.
- Reduced Risk of Error: Automation minimises the likelihood of incorrect data entry.
- Market Responsiveness: Enabled BondIT to keep pace with changing customer preferences, including increased mobile and online ordering post-pandemic.
Customer experience & testimonial
Joe Gibson praised Harmonise Solutions’ professionalism and delivery:
“5 star. Expectations were clear from the start and the brief was met. Very easy to work with.”
Advice for other businesses
Joe’s advice for companies considering automation:
“Embrace automation, it empowers your team to focus on high-impact, value-adding work rather than repetitive tasks.”
Conclusion
By partnering with Harmonise Solutions, BondIT streamlined its sales order process, improved operational efficiency, and adapted to evolving customer buying habits. This integration stands as an example of how automation can support both internal productivity and customer satisfaction.
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