TVL Group’s Fast-Tracked Implementation with Harmonise Solutions
- Client: TVL Group
- Industry: Manufacturing & Security Solutions (Vehicle Security and Protection Systems)
- Key contact: Luke Powell, Commercial & IT Director
- Location: United Kingdom
In this case study
Background
TVL Group is a leader in the design and manufacture of innovative vehicle security solutions, supplying products that protect commercial fleets across the UK and beyond. As the company continued to scale its operations, there was a need for reliable automation to streamline order processing and ensure continued service excellence.
Faced with time pressure and an urgent need to go live with a new software implementation, TVL Group required a trusted partner to step in quickly and deliver results—without compromising on quality.
The challenge
TVL’s original integration partner failed to meet delivery expectations, leaving the business behind on its planned live date. With key operations dependent on the success of the system go-live, TVL needed a new partner who could act fast, manage expectations transparently, and ensure that the implementation could still meet its critical objectives.
The solution
Harmonise Solutions to the Rescue
Harmonise Solutions stepped in swiftly to support TVL Group, despite already managing multiple concurrent projects. The Harmonise team balanced urgency with discipline, ensuring the project was delivered to a high standard without sacrificing internal quality processes.
Key elements of the solution included:
- Rapid onboarding to understand TVL’s existing project requirements and constraints.
- Transparent communication, setting clear expectations around timelines and deliverables.
- Robust quality controls, following Harmonise’s internal implementation guides to maintain service excellence.
- Post-go-live support, including fast resolution of exceptions and setup of additional criteria for smooth operations.
Results & impact
Harmonise Solutions delivered a reliable and high-quality implementation that brought TVL’s system live successfully, with ongoing support to handle edge cases beyond the original scope.
- On-Time Delivery (Post-Delay): The project was accelerated and completed efficiently, regaining lost time.
- Strong Quality Assurance: Harmonise maintained high implementation standards, despite the fast-paced onboarding.
- Effective Exception Handling: Unforeseen requirements were addressed quickly and thoroughly.
- Improved Order Processing: The new system now runs smoothly, enabling TVL to continue scaling confidently.
Customer experience & testimonial
Luke Powell, Commercial & IT Director at TVL Group, shared the company’s experience working with Harmonise Solutions:
“Our original partner had let us down, which meant we were behind on our target live date, and we asked Harmonise Solutions to help us implement the software. Harmonise Solutions was ready to step in, although they had multiple projects already ongoing, and they managed our expectations well to get us live as soon as possible. Although they had to spring into action, their internal quality processes were not overlooked. The consultants at Harmonise were very thorough in following the guides they’ve set to provide their customers with quality service. Since our go-live date, there have been some exceptions not included in the original scope, but Harmonise has been quick to resolve and set up additional criteria to make sure we can process orders smoothly. We would thoroughly recommend Harmonise to other businesses that require their services.”
Advice for other businesses
Luke encourages businesses facing time-sensitive system projects to partner with teams that balance speed and quality:
“Don’t compromise on standards just to hit deadlines—work with a team like Harmonise that can deliver both.”
Conclusion
TVL Group’s experience with Harmonise Solutions demonstrates the power of responsive, quality-led consultancy. By stepping in when others couldn’t deliver, Harmonise provided TVL with a reliable implementation, restored project momentum, and laid the groundwork for long-term operational efficiency.
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