Pitacs’ Journey to Seamless Integration with Harmonise Solutions
- Client: Pitacs Ltd
- Industry: Manufacturing & Distribution (Heating Products and Electrical Cables)
- Key contact: Anand Kappara, Ecommerce Project Manager
- Location: United Kingdom (operating in 38+ countries)
In this case study
Background
Pitacs Ltd is one of the UK’s largest manufacturers and distributors of heating products and electrical cables, operating globally under multiple brands, including AEON, Ultraheat, Pitacs Cable, TIME Cables, and TIME LED. As a growing enterprise, Pitacs sought to enhance its digital presence and streamline operations through marketplace expansion.
The challenge
Pitacs aimed to expand its ecommerce reach by integrating with major online marketplaces, starting with eBay and later progressing to Amazon UK. However, before implementing an integration solution, many business processes were highly manual and complex, requiring extensive effort and resources. The company needed an automated solution to handle marketplace transactions efficiently and improve productivity.
The solution
Harmonise Solutions’ Bespoke Integration
Harmonise Solutions partnered with Pitacs to provide a flexible and tailored integration framework that eliminated manual tasks and streamlined business operations. The integration was designed to:
- Automate marketplace transactions, reducing reliance on manual data entry.
- Seamlessly connect Pitacs’ existing systems with eBay and Amazon UK.
- Enhance operational efficiency and scalability.
Results & impact
The delivered solution had a meaningful impact across the business:
- 80% Reduction in Manual Work: Automating previously manual processes allowed Pitacs to allocate resources more effectively, focusing on strategic tasks rather than repetitive operations.
- Increased Productivity: Employees could redirect their time towards business growth initiatives, improving overall efficiency.
- Enhanced Scalability: The automated system set the foundation for future marketplace expansion beyond eBay and Amazon UK.
- Customized & Flexible Integration: The tailored solution met Pitacs’ unique business requirements, ensuring smooth operations.
Customer experience & testimonial
Anand Kappara, Ecommerce Project Manager at Pitacs, highlighted the positive impact of Harmonise Solutions:
“Harmonise Solutions easily met our expectations, understanding our business needs clearly and providing the best possible solutions. The integration eliminated complex manual processes and significantly improved our efficiency.”
Advice for other businesses
Based on Pitacs’ experience, Anand advises other businesses to embrace automation:
“Automation is a key aspect of any business to save a lot more time, which in turn saves money. In our experience, we saved a lot of time and resources by automating multiple projects.”
Conclusion
By implementing Harmonise Solutions’ integration, Pitacs successfully transitioned from manual workflows to a fully automated system, improving operational efficiency and setting the stage for future growth in ecommerce. Their journey exemplifies the transformative power of automation in modern business operations.
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