Swig Wines’ Seamless Communication & Integration with Harmonise Solutions

Swig Wines’ Seamless Communication & Integration with Harmonise Solutions Client: Swig Wines Industry: Wine Distribution & Retail Key contact: Hector Lund, Head of Private Client Sales Location: United Kingdom Get a free instant quote In this case study Background Swig Wines is a premium wine distributor and retailer in the UK, dedicated to sourcing and delivering high-quality, artisanal wines to customers nationwide. As a growing business, Swig Wines needed a robust and efficient communication and integration system to ensure seamless operations and exceptional customer service. The challenge Before partnering with Harmonise Solutions, Swig Wines faced difficulties in communication and operational efficiency. Managing customer interactions, troubleshooting system issues, and ensuring smooth workflow coordination required a consistent and reliable communication framework. Frequent miscommunications and delays in issue resolution were impacting overall efficiency and customer satisfaction. The solution Harmonise Solutions’ Integration & Communication Framework Harmonise Solutions provided Swig Wines with a structured and efficient communication system that facilitated fast, direct, and consistent support. The integration aimed to: Ensure quick and effective problem resolution by allowing Swig Wines to communicate with the same dedicated expert each time an issue arose. Streamline operational processes, reducing downtime and improving response times. Enhance customer service by enabling smoother backend operations and transaction handling. Results & impact The implementation of Harmonise Solutions’ communication and integration framework led to notable improvements in Swig Wines’ operations: Faster Issue Resolution: With a single point of contact for support, Swig Wines experienced quicker troubleshooting and minimal disruptions. Seamless Communication: A dedicated expert for every issue ensured clarity and efficiency, eliminating repeated explanations and miscommunications. Improved Operational Efficiency: The streamlined approach allowed Swig Wines to focus on growth, rather than spending excessive time resolving technical problems. Enhanced Customer Experience: Smoother backend operations translated to better service for customers, strengthening Swig Wines’ reputation in the market. Customer experience & testimonial Swig Wines highlighted the positive impact of Harmonise Solutions’ services: “Harmonise Solutions provided this vital link. Easy and fast communication, with the same dedicated expert handling our queries each time, has made a huge difference in our efficiency and operations.” Advice for other businesses Based on Swig Wines’ experience, businesses looking to improve their integration and communication should consider structured and consistent support solutions: “A reliable and dedicated communication channel is key to efficient operations. Having a single point of contact for technical support eliminates confusion, reduces delays, and allows businesses to focus on growth.” Conclusion By integrating Harmonise Solutions’ structured communication framework, Swig Wines successfully improved operational efficiency, reduced downtime, and enhanced their overall business performance. Their journey underscores the importance of seamless communication in driving business success and customer satisfaction. Get started with a free instant quote! Ready to take your business to the next level? Our innovative quote configurator makes it simple to design and estimate your integration solution in minutes. Get a free instant quote More case studies

Pitacs’ Journey to Seamless Integration with Harmonise Solutions

Pitacs’ Journey to Seamless Integration with Harmonise Solutions Client: Pitacs Ltd Industry: Manufacturing & Distribution (Heating Products and Electrical Cables) Key contact: Anand Kappara, Ecommerce Project Manager Location: United Kingdom (operating in 38+ countries) Get a free instant quote In this case study Background Pitacs Ltd is one of the UK’s largest manufacturers and distributors of heating products and electrical cables, operating globally under multiple brands, including AEON, Ultraheat, Pitacs Cable, TIME Cables, and TIME LED. As a growing enterprise, Pitacs sought to enhance its digital presence and streamline operations through marketplace expansion. The challenge Pitacs aimed to expand its ecommerce reach by integrating with major online marketplaces, starting with eBay and later progressing to Amazon UK. However, before implementing an integration solution, many business processes were highly manual and complex, requiring extensive effort and resources. The company needed an automated solution to handle marketplace transactions efficiently and improve productivity. The solution Harmonise Solutions’ Bespoke Integration Harmonise Solutions partnered with Pitacs to provide a flexible and tailored integration framework that eliminated manual tasks and streamlined business operations. The integration was designed to: Automate marketplace transactions, reducing reliance on manual data entry. Seamlessly connect Pitacs’ existing systems with eBay and Amazon UK. Enhance operational efficiency and scalability. Results & impact The delivered solution had a meaningful impact across the business: 80% Reduction in Manual Work: Automating previously manual processes allowed Pitacs to allocate resources more effectively, focusing on strategic tasks rather than repetitive operations. Increased Productivity: Employees could redirect their time towards business growth initiatives, improving overall efficiency. Enhanced Scalability: The automated system set the foundation for future marketplace expansion beyond eBay and Amazon UK. Customized & Flexible Integration: The tailored solution met Pitacs’ unique business requirements, ensuring smooth operations. Customer experience & testimonial Anand Kappara, Ecommerce Project Manager at Pitacs, highlighted the positive impact of Harmonise Solutions: “Harmonise Solutions easily met our expectations, understanding our business needs clearly and providing the best possible solutions. The integration eliminated complex manual processes and significantly improved our efficiency.” Advice for other businesses Based on Pitacs’ experience, Anand advises other businesses to embrace automation: “Automation is a key aspect of any business to save a lot more time, which in turn saves money. In our experience, we saved a lot of time and resources by automating multiple projects.” Conclusion By implementing Harmonise Solutions’ integration, Pitacs successfully transitioned from manual workflows to a fully automated system, improving operational efficiency and setting the stage for future growth in ecommerce. Their journey exemplifies the transformative power of automation in modern business operations. Get started with a free instant quote! Ready to take your business to the next level? Our innovative quote configurator makes it simple to design and estimate your integration solution in minutes. Get a free instant quote More case studies

SWP’s Digital Transformation with Harmonise Solutions

SWP’s Digital Transformation with Harmonise Solutions Client: SWP Industry: Welding Wholesale Key contact: James Hall, Business Systems Analyst Location: United Kingdom Get a free instant quote In this case study Background SWP is a leading wholesaler in the welding industry. As part of their digital transformation, they sought to migrate from their legacy ecommerce platform to Shopify, requiring a seamless integration to maintain operational efficiency. The challenge The migration to Shopify required an integration that could support SWP’s business processes efficiently. The company needed a system that would enhance both operational and sales processes while handling high volumes of orders without disruptions. The solution Harmonise Solutions’ Bespoke Integration Harmonise Solutions implemented an integration solution that ensured: A seamless transition from the legacy platform to Shopify. Enhanced Business Process Automation (BPA) to streamline operations. Improved efficiency in sales and operations, reducing friction in order management. Results & impact The implementation of the integration yielded significant benefits: Enhanced Efficiency: SWP now operates on a modern and efficient platform, streamlining workflows and eliminating redundancies. Increased Agility: The business is now more responsive to market demands and can efficiently handle large volumes of orders. Seamless Operations: The integration facilitated an improved experience for both internal teams and customers. Customer experience & testimonial James Hall, Business Systems Analyst at SWP, shared his experience with Harmonise Solutions: “Great.” Advice for other businesses When asked what advice he would give to businesses considering automation, James’ response was straightforward: “Do it.” Conclusion With Harmonise Solutions’ integration, SWP successfully migrated to Shopify while optimizing its operational efficiency and sales processes. Their transition highlights the benefits of a modern, automated system in enhancing business agility and scalability. Get started with a free instant quote! Ready to take your business to the next level? Our innovative quote configurator makes it simple to design and estimate your integration solution in minutes. Get a free instant quote More case studies

Folens Elevates Ecommerce with Harmonise Solutions’ Shopify–ERP Integration

Folens Elevates Ecommerce with Harmonise Solutions’ Shopify–ERP Integration Client: Folens Industry: Educational Publishing Key contact: Robert Younger, Head of Information Systems and Technology Location: Ireland Get a free instant quote In this case study Background Folens is a leading publisher in the Irish education sector, supplying high-quality educational materials to schools across Ireland for over six decades. With a growing demand for online accessibility and modern user experiences, Folens set out to upgrade its eCommerce platform while ensuring seamless backend integration with its ERP system. This digital transformation required a trusted partner with deep integration expertise to deliver a reliable, futureproof solution that could keep pace with both operational needs and market demands. The challenge Migrating to Shopify represented a major step forward for Folens’ digital commerce capabilities. However, the migration also introduced complexity: the new platform needed to integrate tightly with their ERP system to support real-time data flow, stock visibility, and order processing. The business required a two-way sync that was not only technically robust but also adaptable to their evolving operational workflows—delivered by a partner who could understand their needs and respond rapidly. The solution Harmonise Solutions’ Shopify–ERP Integration Harmonise Solutions delivered a tailored integration framework that enabled a stable, transparent connection between Folens’ Shopify store and ERP system. Designed with scalability in mind, the solution provided: A reliable two-way sync, ensuring accurate, real-time data between Shopify and the ERP. Flexibility for change, allowing Folens to adapt the system as their business evolved. End-to-end transparency, giving the team peace of mind and full visibility into order and stock processes. Responsive consultancy, with Harmonise acting as a proactive and professional extension of the Folens team. Results & impact Folens experienced immediate and long-term benefits from the integration: Enhanced Operational Clarity: The two-way sync delivered full transparency across orders, inventory, and customer data. Improved Responsiveness: Harmonise’s ability to adapt to changing requirements supported agile business decisions. Futureproof Infrastructure: The integration supports continued evolution of Folens’ eCommerce operations. Reduced Manual Work: Automation helped streamline critical workflows, reducing error and increasing efficiency. Customer experience & testimonial Robert Younger, Head of Information Systems and Technology at Folens, shared his feedback on the partnership: “As a leading publisher in the Irish education sector, we were looking to migrate our eCommerce website to Shopify while improving integration with our ERP system. Harmonise Solutions provided us with a highly stable, two-way sync that has brought transparency and peace of mind to our processes. Their team was not only professional but also highly responsive to our evolving business needs. The system they implemented is both flexible and futureproof, helping us adapt swiftly to market changes. I would highly recommend Harmonise Solutions to any business looking to streamline their processes and embrace automation.” Advice for other businesses Robert encourages other organisations to take a strategic approach to system integration: “Look beyond just functionality—choose a partner that builds for the long term and truly understands your business. That’s exactly what Harmonise delivered.” Conclusion Through a collaborative approach and a commitment to excellence, Harmonise Solutions helped Folens successfully migrate to Shopify while futureproofing their integration with a scalable, transparent ERP sync. The result: improved operational efficiency, faster adaptability, and a strong foundation for continued digital growth in the education sector. Get started with a free instant quote! Ready to take your business to the next level? Our innovative quote configurator makes it simple to design and estimate your integration solution in minutes. Get a free instant quote More case studies

Renew Flooring Empowers Internal Teams with Harmonise Solutions’ BPA Expertise

Renew Flooring Empowers Internal Teams with Harmonise Solutions’ BPA Expertise Client: Renew Flooring Industry: Flooring & Interior Solutions Key contact: Dan Duxbury, Account Manager Location: United Kingdom Get a free instant quote In this case study Background Renew Flooring is a growing provider of premium flooring solutions for residential and commercial spaces across the UK. Focused on delivering exceptional service and high-quality products, Renew Flooring also places strong emphasis on internal efficiency and flexibility, ensuring their team can operate independently while staying agile. As part of a wider digital transformation, Renew Flooring sought an automation solution that would empower their internal team to manage, adjust, and evolve processes in-house—without always needing developer involvement. The challenge Renew Flooring needed to implement an integration and automation solution that was not only powerful and scalable but also accessible to their own staff for ongoing adjustments. The goal was to reduce reliance on external developers and give their team greater control over their systems, while still ensuring the automation setup was done to a high technical standard. The solution Harmonise Solutions & BPA Platform Harmonise Solutions partnered with Renew Flooring to deliver a BPA-based integration that provided both technical strength and user-level flexibility. The solution was designed to be robust yet approachable, enabling Renew Flooring’s team to make future tweaks independently while still benefiting from a professionally built foundation. The implementation included: Use of BPA Platform, allowing internal staff to manage workflows without developer expertise. Custom configuration tailored to Renew Flooring’s specific processes. Responsive support throughout the project, ensuring all requirements were met. Focus on future flexibility, giving the team control beyond initial implementation. Results & impact The successful collaboration between Renew Flooring and Harmonise Solutions delivered clear benefits: Empowered Internal Team: Staff can now manage and adapt workflows without constant external support. Cost-Efficiency Over Time: Reduced need for developers at every step, improving operational autonomy. Customised Implementation: The BPA solution was tailored precisely to Renew Flooring’s needs. Reliable Partnership: Harmonise was responsive, knowledgeable, and highly accommodating. Customer experience & testimonial Dan Duxbury, Account Manager at Renew Flooring, shared his experience working with Harmonise Solutions: “We preferred the use of software that would facilitate our own team making tweaks and changes to the project going forward, without necessarily needing a dedicated Developer at every step. Harmonise’s expertise with BPA meant they were the perfect solution. I would absolutely recommend Harmonise to anybody looking for an automation or integration solution. The whole team at Harmonise were knowledgeable, responsive and accommodating of our particular requirements for this project. I would not hesitate to engage their services again whenever I have a need for them.” Advice for other businesses Dan encourages other companies to consider the long-term value of flexible automation: “Choose a solution that not only meets your current needs but empowers your team to adapt as you grow. Harmonise delivered that perfectly.” Conclusion By partnering with Harmonise Solutions, Renew Flooring successfully implemented a scalable and user-friendly automation framework that puts their team in control. This project highlights how smart integration—combined with the right consulting partner—can future-proof operations and support business agility. Get started with a free instant quote! Ready to take your business to the next level? Our innovative quote configurator makes it simple to design and estimate your integration solution in minutes. Get a free instant quote More case studies

TVL Group’s Fast-Tracked Implementation with Harmonise Solutions

TVL Group’s Fast-Tracked Implementation with Harmonise Solutions Client: TVL Group Industry: Manufacturing & Security Solutions (Vehicle Security and Protection Systems) Key contact: Luke Powell, Commercial & IT Director Location: United Kingdom Get a free instant quote In this case study Background TVL Group is a leader in the design and manufacture of innovative vehicle security solutions, supplying products that protect commercial fleets across the UK and beyond. As the company continued to scale its operations, there was a need for reliable automation to streamline order processing and ensure continued service excellence. Faced with time pressure and an urgent need to go live with a new software implementation, TVL Group required a trusted partner to step in quickly and deliver results—without compromising on quality. The challenge TVL’s original integration partner failed to meet delivery expectations, leaving the business behind on its planned live date. With key operations dependent on the success of the system go-live, TVL needed a new partner who could act fast, manage expectations transparently, and ensure that the implementation could still meet its critical objectives. The solution Harmonise Solutions to the Rescue Harmonise Solutions stepped in swiftly to support TVL Group, despite already managing multiple concurrent projects. The Harmonise team balanced urgency with discipline, ensuring the project was delivered to a high standard without sacrificing internal quality processes. Key elements of the solution included: Rapid onboarding to understand TVL’s existing project requirements and constraints. Transparent communication, setting clear expectations around timelines and deliverables. Robust quality controls, following Harmonise’s internal implementation guides to maintain service excellence. Post-go-live support, including fast resolution of exceptions and setup of additional criteria for smooth operations. Results & impact Harmonise Solutions delivered a reliable and high-quality implementation that brought TVL’s system live successfully, with ongoing support to handle edge cases beyond the original scope. On-Time Delivery (Post-Delay): The project was accelerated and completed efficiently, regaining lost time. Strong Quality Assurance: Harmonise maintained high implementation standards, despite the fast-paced onboarding. Effective Exception Handling: Unforeseen requirements were addressed quickly and thoroughly. Improved Order Processing: The new system now runs smoothly, enabling TVL to continue scaling confidently. Customer experience & testimonial Luke Powell, Commercial & IT Director at TVL Group, shared the company’s experience working with Harmonise Solutions: “Our original partner had let us down, which meant we were behind on our target live date, and we asked Harmonise Solutions to help us implement the software. Harmonise Solutions was ready to step in, although they had multiple projects already ongoing, and they managed our expectations well to get us live as soon as possible. Although they had to spring into action, their internal quality processes were not overlooked. The consultants at Harmonise were very thorough in following the guides they’ve set to provide their customers with quality service. Since our go-live date, there have been some exceptions not included in the original scope, but Harmonise has been quick to resolve and set up additional criteria to make sure we can process orders smoothly. We would thoroughly recommend Harmonise to other businesses that require their services.” Advice for other businesses Luke encourages businesses facing time-sensitive system projects to partner with teams that balance speed and quality: “Don’t compromise on standards just to hit deadlines—work with a team like Harmonise that can deliver both.” Conclusion TVL Group’s experience with Harmonise Solutions demonstrates the power of responsive, quality-led consultancy. By stepping in when others couldn’t deliver, Harmonise provided TVL with a reliable implementation, restored project momentum, and laid the groundwork for long-term operational efficiency. Get started with a free instant quote! Ready to take your business to the next level? Our innovative quote configurator makes it simple to design and estimate your integration solution in minutes. Get a free instant quote More case studies

Quixant’s Agile Automation Journey with Harmonise Solutions

Quixant’s Tailored Integration Experience with Harmonise Solutions Client: Quixant Industry: Technology & Manufacturing (Gaming and Embedded Systems) Key contact: Will Kennedy MBCS, SVP, Group Technology Services Location: United Kingdom (Global Operations) Get a free instant quote In this case study Background Quixant is a globally recognised technology leader, delivering innovative computing platforms and software for the gaming and embedded systems markets. With a strong emphasis on quality, performance, and customer experience, Quixant continually seeks to enhance internal processes and system efficiency across its international operations. To support business growth and streamline processes, Quixant explored business process automation (BPA) as a way to improve agility, reduce manual workload, and respond faster to operational demands. The challenge Operating in a high-performance and fast-evolving sector, Quixant needed a reliable integration partner who could not only deliver robust solutions but also work collaboratively within their preferred project framework. Previous consulting experiences had shown the importance of having a partner who could communicate well, adapt to change, and offer expertise without unnecessary complexity or cost. The solution Harmonise Solutions worked closely with Quixant to deliver a flexible, scalable automation solution using the BPA Platform. The project was driven by a shared goal: to increase efficiency while remaining adaptive to evolving business needs. Key elements of the solution included: Tailored BPA configurations to automate time-consuming, manual processes. Seamless collaboration, respecting Quixant’s preferred ways of working. Expert support across the entire project lifecycle, from design through to deployment. Ongoing adaptability, ensuring the solution could grow alongside Quixant’s needs. Results & impact Quixant saw immediate benefits from working with Harmonise Solutions: Dependable Delivery: Projects were delivered on time and met or exceeded expectations. Flexible Partnership: Harmonise adapted to Quixant’s workflows and priorities, not the other way around. Technical Excellence: Harmonise’s deep knowledge of the BPA Platform brought robust, scalable results. Cost-Effective Service: High-quality work delivered without inflated consultancy fees. Customer experience & testimonial Quixant’s project team shared their positive experience with Harmonise Solutions: “We’ve really enjoyed working with Harmonise on this project. Tim and his team are approachable, knowledgeable and deliver when they say they are going to. Sounds simple, but it’s genuinely refreshing to work with a consulting business that delivers high-quality work at a reasonable cost and is willing to adapt to work with a customer in the fashion they prefer. I’d recommend Harmonise without hesitation. Their skills in the BPA product are exceptional and the team have been reliable, flexible to our changing requirements and easy to work with.” Advice for other businesses Quixant recommends seeking out a consulting partner that prioritises flexibility and consistent delivery: “Look for a team that not only understands the tools, but also listens, adapts, and respects how your business works. Harmonise was exactly that.” Conclusion Quixant’s partnership with Harmonise Solutions highlights the value of reliable, flexible consulting paired with deep technical knowledge. By focusing on collaboration and adaptability, Harmonise helped Quixant streamline their processes and implement automation that supports ongoing innovation and operational excellence. Get started with a free instant quote! Ready to take your business to the next level? Our innovative quote configurator makes it simple to design and estimate your integration solution in minutes. Get a free instant quote More case studies

Screen4’s Tailored Integration Experience with Harmonise Solutions

Screen4’s Tailored Integration Experience with Harmonise Solutions Client: Screen4 Industry: Health & Wellness (Workplace Drug & Alcohol Testing Services) Key contact: Joanna Mallinson, Accountant Location: United Kingdom Get a free instant quote In this case study Background Screen4 is a leading provider of workplace drug and alcohol testing services across the UK and internationally. Serving both private and public sectors, Screen4 helps organisations ensure safety, compliance, and wellbeing through reliable and professional testing solutions. As the business continued to grow, Screen4 identified the need to modernise and automate internal processes, especially within accounting and operations, to support its service delivery and improve overall efficiency. The challenge Operating in a fast-paced and compliance-focused sector, Screen4 faced increasing pressure to streamline operations and reduce the time spent on repetitive manual tasks. With tight deadlines and a need for precision, any solution would need to be both dependable and aligned with Screen4’s unique workflow requirements. However, the technical complexity of automation systems presented a challenge, particularly for non-technical staff. The solution Harmonise Solutions’ Bespoke Integration Harmonise Solutions partnered with Screen4 to design and deliver a tailored integration that was intuitive, efficient, and aligned with the business’s needs. The focus was on building confidence in the system while delivering robust automation to support time-critical processes. The integration solution provided: Seamless automation of key tasks to reduce manual workload. Clear communication and project timelines, offering confidence and visibility throughout. A user-friendly approach, with Harmonise guiding the team every step of the way. Attention to detail, ensuring the final solution fit precisely with Screen4’s operational needs. Results & impact The delivered solution had a meaningful impact across the business: Improved Operational Efficiency: Key processes are now automated, saving significant time and reducing errors. Stress-Free Implementation: The Harmonise team’s supportive and knowledgeable approach made the project feel effortless for Screen4’s team. Reliable Timelines: The integration was delivered on schedule critical for Screen4’s service continuity. Tailored Functionality: The system was built around Screen4’s exact needs, ensuring full relevance and utility. Customer experience & testimonial Joanna Mallinson, Accountant at Screen4, shared her experience working with Harmonise Solutions: “I would 100% recommend this product, and more so Harmonise Solutions. Tim and his team are an absolute pleasure to work with. I have very limited knowledge of the technical areas of the systems that they can provide, but the Harmonise team are so friendly that I felt completely at ease asking lots of questions. Their attention to detail is impeccable, leading to an excellent service provision and a product that works perfectly and is tailored to our needs. They respond very quickly to any communications, and they provided a timescale at the beginning of the project and stuck to it, which was important when we were under time pressure to have the system up and running as soon as possible. Overall, we are very happy with the service.” Advice for other businesses Joanna’s advice for other businesses considering integration or automation: “Don’t let a lack of technical knowledge hold you back. The right partner makes all the difference. Harmonise Solutions made the whole process accessible, clear, and stress-free.” Conclusion Screen4’s collaboration with Harmonise Solutions is a testament to the power of tailored automation, clear communication, and customer-first service delivery. By partnering with a team that values understanding and precision, Screen4 now operates with greater efficiency and confidence—ready to continue its mission of promoting workplace safety and wellbeing. Get started with a free instant quote! Ready to take your business to the next level? Our innovative quote configurator makes it simple to design and estimate your integration solution in minutes. Get a free instant quote More case studies